Frequently asked questions
Before you book.
What time can I arrive and leave?
Check-in is from 3 pm and check-out by 10 am. Access is self check-in, so you can arrive late in the evening too.
How does check-in work?
After booking you receive the link for online check-in: you enter the details of all guests and of an ID document (required by Italian law) and then receive the instructions to let yourself in.
When do I pay and what is included?
You pay the full amount when booking, by card, Apple Pay or Google Pay. The price includes nights, final cleaning, linen and city tax.
Can I cancel?
Yes, free of charge up to 15 days before arrival: we refund the full amount. After that date the booking is non-refundable.
How many people can stay?
M4 White sleeps up to 4, M4 Black up to 2. In both you can always add an infant: we have a travel cot.
How is the city tax paid?
It is already included in the price you see before paying. Children under 12 are exempt.
How far is central Florence?
About 20 minutes on tram T1, which stops a few minutes' walk from the apartment.
Is there WiFi and a place to work?
Yes: fibre WiFi and a desk in each apartment.
Are pets allowed? Can I smoke?
Pets are not allowed and smoking is not permitted indoors.
Why book here rather than on a platform?
You pay us directly, confirmation is instant and you always talk to the people who run the apartments.
Is Scandicci a good base for visiting Florence?
Yes: tram T1 takes you to the centre (Unità stop, next to Santa Maria Novella station) in about 20 minutes, with no traffic or parking to worry about. In the evening you come back to a quiet area with a supermarket, cafés and bakeries right downstairs.
How do I get here from Florence airport?
About 20 minutes by taxi or car, or about 40 minutes by tram T2 and T1 (change at Piazza dell'Unità).
How do I get here by FlixBus or coach?
The Villa Costanza terminal is about a 15-minute walk from the apartment.
Are the apartments good for families with children?
Yes: we have a baby kit and a travel cot. Children count towards the maximum number of guests; one infant under 2 can always be added.
Can't find the answer? Message us on WhatsApp or write to info@masaccio4.com.